Flic

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Latest activity by Flic
  • Flic created an article,

    How can agents leverage knowledge to help customers?

    You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Centre without leaving the ticket Insert links to relevant Help C...

  • Flic created an article,

    How do I publish my content in other languages?

    If you have configured your Help Centre to support multiple languages, you can publish content in your supported languages. Here's the workflow for localising your Help Centre content into other ...

  • Flic created an article,

    How to change your Wi-Fi Name and/or password [ASUS RT-AC59U]

    One of the great features about Wi-Fi modems and routers is that you can change the network broadcast name. Called an SSID, we'll refer to it as Wi-Fi name for simplicity.   Tired of your boring Wi...

  • Flic created an article,

    How do I customise my Help Centre?

    You can modify the look and feel of your Help Centre by changing colours and fonts. See Branding your Help Centre to learn how. You can also change the design of your Help Centre. If you're comfor...

  • Flic created an article,

    What are these sections and articles doing here?

    This FAQ is a section in the General category of your help centre knowledge base. We created this category and a few common sections to help you get started with your Help Centre. The knowledge ba...